If an elector loses or misplaces their PIN, they should contact the Voter HelpLine. The Election Official can decide to replace the missing PIN if it has not already been voted. They will determine if an elector has to travel to a location, sign a form, and then replace the missing PIN, or they can decide to allow the Voter HelpLine agent to authenticate the caller and issue a replacement PIN over the phone. In both cases, the original lost or missing PIN will be disabled, and it will not be able to be voted in the election.